SHIPPING
1. What are the delivery methods and processing times?
We use Pos Laju, Ninja Van and J&T Express for local deliveries.
Orders are processed within 1–3 business days (Monday–Friday) after payment is confirmed. Delivery normally takes an additional 1–2 business days, depending on your location and courier service.
2. Do you ship internationally?
Not at the moment. We’re working on it and will announce once international shipping becomes available.
EXCHANGE POLICY
1. Eligibility
Products may be exchanged within 14 days from the date of purchase for the following reasons:
- Bottle defects
- Damaged items
- Wrong perfume or scent received
2. Condition of Product
Items must be returned in their original condition and original packaging.
3. Proof of Purchase
A valid proof of purchase, such as your order number, receipt or order confirmation, is required for all exchange requests.
4. Reasons for Exchange
Exchanges may be approved for:
- Bottle defects
- Damaged products
- Incorrect perfume or scent received
5. How to Request an Exchange
To request an exchange, please contact our customer support team within 14 days from the purchase date.
WhatsApp: 012-766 0776
Email: daftnco@gmail.com
Please provide your order number, reason for exchange, and photo or video evidence where applicable.
6. Inspection
Our team will inspect the returned product to ensure that it meets the exchange criteria before approving the replacement.
7. Shipping Costs
For approved exchanges due to defective items, damaged bottles, or incorrect perfumes received, DAFT will cover the necessary exchange shipping costs.
Shipping costs will not be covered for exchanges requested due to personal preference, change of mind, or incorrect scent selection by the customer.
8. Exchange Processing Time
Once the returned product has been received and inspected, please allow 7–10 working days for the exchange to be processed.
9. Exceptional Cases
In exceptional circumstances, DAFT reserves the right to assess and make decisions on a case-by-case basis.
For any questions regarding exchanges, please contact:
WhatsApp: 012-766 0776
Email: daftnco@gmail.com
RETURNS & REFUND POLICY
Due to hygiene considerations associated with personal care products such as perfumes, we do not accept returns or provide refunds for change of mind, personal scent preference, or products that have been opened and used.
We recommend trying 1–2 bottles first before making a larger purchase.
However, if you receive:
- A defective item
- A damaged item
- An incorrect item
- An order that is lost during delivery
please contact us as soon as possible.
For defective, damaged or incorrect items, please contact us within 3 days of receiving your order and provide your order number together with photo or video evidence.
WhatsApp: 012-766 0776
Email: daftnco@gmail.com
Our team will review your request and arrange a replacement where applicable.
