SHIPPING, RETURNS, REFUND & EXCHANGE POLICY

ENGLISH VERSION

SHIPPING

1. Delivery Methods & Processing Time

DAFT uses Pos Laju, Ninja Van and J&T Express for deliveries within Malaysia.

Orders are processed within 1–3 business days (Monday–Friday) after payment has been confirmed.

Once your order has been processed and shipped, delivery normally takes an additional 1–2 business days, depending on your location and the courier service.

Please note that delivery times may be affected by weekends, public holidays, peak sales periods or circumstances beyond our control.

2. International Shipping

At the moment, DAFT does not offer international shipping.

We are working towards making international delivery available and will announce it once the service is ready.

EXCHANGE POLICY

1. Exchange Eligibility

Products may be eligible for exchange within 14 days from the date of purchase for the following reasons:

Bottle defects
Products damaged upon arrival
Incorrect perfume or scent received

Exchange requests are subject to review and approval by DAFT.

2. Product Condition

Products returned for exchange must be in their original condition and original packaging.

Where applicable, please keep all packaging, labels and accessories included with your order until your exchange request has been resolved.

3. Proof of Purchase

A valid proof of purchase is required for all exchange requests.

This may include your:

Order number
Receipt
Order confirmation

4. How to Request an Exchange

Please contact our customer support team within 14 days from the date of purchase.

WhatsApp: 012-766 0776
Email: daftnco@gmail.com

Please provide your order number, reason for the exchange and clear photo or video evidence where applicable.

5. Inspection & Approval

All returned products will be inspected by our team before an exchange is approved.

DAFT reserves the right to reject an exchange request if the product does not meet the eligibility requirements stated in this policy.

6. Exchange Shipping Costs

For approved exchanges involving defective products, damaged bottles or incorrect perfumes received, DAFT will cover the necessary exchange shipping costs.

Shipping costs will not be covered for requests arising from:

Personal scent preference
Change of mind
Incorrect scent selection made by the customer

7. Exchange Processing Time

Once the returned product has been received and inspected, please allow approximately 7–10 working days for the exchange to be processed.

8. Exceptional Circumstances

In exceptional circumstances, DAFT reserves the right to review and assess requests on a case-by-case basis.

For assistance, please contact:

WhatsApp: 012-766 0776
Email: daftnco@gmail.com

RETURNS & REFUND POLICY

Due to hygiene considerations associated with personal care products such as perfume, DAFT does not accept returns or provide refunds due to change of mind, personal scent preference or products that have been opened and used.

As fragrance preference is highly personal, we recommend trying 1–2 bottles first before making a larger purchase.

However, please contact us immediately if you receive:

A defective product
A damaged product
An incorrect product
An order that is lost during delivery

For defective, damaged or incorrect items, please contact us within 3 days of receiving your order.

You will be required to provide your order number together with clear photo or video evidence of the issue.

WhatsApp: 012-766 0776
Email: daftnco@gmail.com

Our team will review your request and arrange a replacement where applicable.

POLISI PENGHANTARAN, PEMULANGAN, BAYARAN BALIK & PERTUKARAN

VERSI BAHASA MALAYSIA

PENGHANTARAN

1. Kaedah Penghantaran & Tempoh Pemprosesan

DAFT menggunakan Pos Laju, Ninja Van dan J&T Express untuk penghantaran di dalam Malaysia.

Pesanan akan diproses dalam tempoh 1–3 hari bekerja (Isnin–Jumaat) selepas pembayaran disahkan.

Selepas pesanan diproses dan dihantar, tempoh penghantaran biasanya mengambil masa tambahan 1–2 hari bekerja, bergantung kepada lokasi anda dan perkhidmatan kurier.

Harap maklum bahawa tempoh penghantaran mungkin dipengaruhi oleh hujung minggu, cuti umum, musim promosi atau keadaan lain di luar kawalan kami.

2. Penghantaran Antarabangsa

Buat masa ini, DAFT belum menyediakan penghantaran antarabangsa.

Kami sedang berusaha untuk menyediakan perkhidmatan ini dan akan membuat pengumuman apabila penghantaran antarabangsa tersedia.

POLISI PERTUKARAN

1. Kelayakan Pertukaran

Produk boleh dipertimbangkan untuk pertukaran dalam tempoh 14 hari dari tarikh pembelian bagi sebab-sebab berikut:

Botol mengalami kecacatan
Produk diterima dalam keadaan rosak
Menerima perfume atau wangian yang salah

Semua permohonan pertukaran tertakluk kepada semakan dan kelulusan pihak DAFT.

2. Keadaan Produk

Produk yang dipulangkan untuk pertukaran mestilah dalam keadaan asal dan pembungkusan asal.

Jika berkenaan, sila simpan semua pembungkusan, label dan aksesori yang diterima bersama pesanan sehingga permohonan pertukaran anda selesai.

3. Bukti Pembelian

Bukti pembelian yang sah diperlukan untuk semua permohonan pertukaran.

Ini termasuk:

Nombor pesanan
Resit pembelian
Pengesahan pesanan

4. Cara Memohon Pertukaran

Sila hubungi khidmat pelanggan kami dalam tempoh 14 hari dari tarikh pembelian.

WhatsApp: 012-766 0776
Email: daftnco@gmail.com

Sila berikan nombor pesanan, sebab pertukaran serta gambar atau video yang jelas jika berkenaan.

5. Pemeriksaan & Kelulusan

Semua produk yang dipulangkan akan diperiksa oleh pihak kami sebelum pertukaran diluluskan.

DAFT berhak menolak permohonan pertukaran sekiranya produk tidak memenuhi syarat kelayakan yang dinyatakan dalam polisi ini.

6. Kos Penghantaran Untuk Pertukaran

Bagi pertukaran yang diluluskan disebabkan oleh produk cacat, botol rosak atau perfume yang salah diterima, DAFT akan menanggung kos penghantaran yang diperlukan untuk proses pertukaran tersebut.

Kos penghantaran tidak akan ditanggung bagi permohonan yang berpunca daripada:

Pilihan wangian peribadi
Pertukaran fikiran selepas pembelian
Kesilapan pelanggan dalam memilih wangian

7. Tempoh Pemprosesan Pertukaran

Selepas produk yang dipulangkan diterima dan diperiksa, sila beri masa sekitar 7–10 hari bekerja untuk proses pertukaran diselesaikan.

8. Kes-Kes Khas

Dalam keadaan tertentu, DAFT berhak untuk menilai setiap permohonan secara kes demi kes.

Untuk bantuan, sila hubungi:

WhatsApp: 012-766 0776
Email: daftnco@gmail.com

POLISI PEMULANGAN & BAYARAN BALIK

Atas faktor kebersihan yang berkaitan dengan produk penjagaan diri seperti perfume, DAFT tidak menerima pemulangan atau memberikan bayaran balik atas sebab pertukaran fikiran, pilihan wangian peribadi atau produk yang telah dibuka dan digunakan.

Memandangkan pilihan wangian adalah sangat subjektif dan berbeza bagi setiap individu, kami mencadangkan pelanggan mencuba 1–2 botol terlebih dahulu sebelum membuat pembelian dalam kuantiti yang lebih besar.

Walau bagaimanapun, sila hubungi kami dengan segera sekiranya anda menerima:

Produk yang mempunyai kecacatan
Produk yang rosak
Produk yang salah
Pesanan yang hilang semasa proses penghantaran

Bagi produk yang cacat, rosak atau salah diterima, sila hubungi kami dalam tempoh 3 hari selepas pesanan diterima.

Anda perlu memberikan nombor pesanan berserta gambar atau video yang jelas sebagai bukti isu tersebut.

WhatsApp: 012-766 0776
Email: daftnco@gmail.com

Pihak kami akan menyemak permohonan tersebut dan menguruskan penggantian produk sekiranya layak.